SERVICE MANAGEMENT SYSTEM

FieldBest Field Service Management enables you to direct the right service employee to your customer with the right inventory at the right time. In this way, most of your work is completed in the first customer visit, eliminating repeated customer visits and problems that cannot be resolved for a long time. FieldBest offers suggestions to its users with strong artificial intelligence algorithms in order to provide sales team management.

Working with the priority of customer satisfaction, FieldBest allows viewing the entire relationship with the customer and obtaining information about previous visits on a single screen. Thus, it provides the opportunity to give information to customers about their problems over the phone, to provide instant service with the smart solutions that the application will suggest to you, or to plan a service appointment according to your customer’s demands.

Customer service appointments are distributed by FieldBest by making route optimization so that they are directed to the most accurate appointment. Thus, results are obtained in every visit, the workforce is used in the most efficient way, and customer satisfaction is greatly increased.

FieldBest ensures that every step of field service workers can be viewed instantly from the admin panel and their performance can be followed. With the Personnel Information Management System, the daily route and customer visits of each employee in the field can be tracked on the map. Every work done in the field is recorded with its details thanks to the service forms, and the arrival and departure times to the customer are reported.

FieldBest optionally offers the feature to plan the right employee, the right customer, with the right inventory, with a direct manager decision or artificial intelligence-based suggestions offered in the system. In this way, the customer’s demands are fulfilled at the first visit. Repetitive customer visits are avoided, thereby increasing employee productivity and customer satisfaction.

While planning field workers, calendar intensity can be seen at a glance and workload can be managed with visually supported calendar displays.

With the route planning program FieldBest, certain regions and abilities can be defined for employees, and employees can be divided into teams. Thus, when a service request comes from the customer, the employee who is in the customer’s region and has the skills to solve the customer’s problem can be directed to the customer. By dividing the field workers into teams, admins can be defined to these teams, thus allowing the teams to make their own plans and manage their own work intensity.

FieldBest enables the required form to be filled during customer service visits. It offers the opportunity to design service forms for business demands and needs, without the need for any technical knowledge. Optionally, the service form can also be designed as a printout and a copy can be presented to the customer during the visit.

With FieldBest, which offers the possibility to define as many different service forms as you want, it is possible to design different forms for different service types. In addition, on the system, it is possible to specify which form can be used in which customer groups, which can be filled by users of which skill or team, and which service types must be filled.

FieldBest allows the desired reporting to be made through the forms specially designed for the user. Thus, all data collected in the field can be interpreted quickly.

With this feature of FieldBest, forms other than service forms can also be defined to the system. For example, your customer satisfaction can be measured by defining surveys. These surveys can be made directly in the field by the service personnel and recorded with the signature of the customer, or they can be created by the call centers by making a customer call.

FieldBest offers advanced reporting and dashboard features. It allows reporting of each visit to the site, completed service form, collections in a grouped and detailed manner. It also enables the creation of user-specific reports by obtaining all the data optionally with system integration or data export features.